Shipping policy

All orders are processed for delivery on order confirmation. Purchases made before 5pm will be processed within 24 to 48 hours of placing the purchase, during Sunday through Thursday, and delivered within 1 to 2 days and products ordered for delivery outside UAE, will be delivered and take approximately 4 to 7 days to reach its destination depending on the courier partner’s delivery timelines. 

- Orders are delivered by CADO gifting LLC or by using a third-party courier (selected by CADO gifting LLC).

- Delivery charges, if applicable will be added at checkout.

- Delivery time within Dubai is normally 24hrs
- Delivery time within Abu Dhabi, Sharjah, Ajman, Fujairah, Umm Al Quwain and Ras Al Khaimah is normally 1-2 days.

- We retain legal ownership of the Products until full payment has been made and such payment has been received. Legal ownership of the Products will immediately revert to us, if payment is refunded to you.

- Risk on the Products will pass to you upon delivery. 

- Purchases for delivery locally within Dubai will have a fixed fee of AED 30 for all purchases under AED 500.

- Purchases for delivery within Abu Dhabi will have a fixed fee of AED 75 for all purchases.
- Purchases for delivery to Sharjah, Ajman, Fujairah, Umm Al Quwain and Ras Al Khaimah will have a fixed fee of AED 50.

Please note that we cannot ship to P.O. box numbers as shipments require a signature upon delivery. Certain out of range remote areas not supported by the courier network may be shipped by alternative mail partners that may have different delivery timelines.

If a package is undeliverable, you will be held responsible for any return and original shipping charges. To prevent this from happening please look out for any delivery attempt notifications and use the 'Track my order' feature located in the confirmation email.

Please note we are not accountable for any purchases that have been marked as delivered nor where delivery attempts have been made, but delivery is unsuccessful.

Please note we cannot be held responsible for any shipping costs related to exchanges or for any loss of, or damages to Products during shipping.