Terms of service

Welcome to the CADO gifting platform. Please read these terms ("Terms") carefully, as they contain important information regarding your legal rights, remedies and obligations. These include various limitations and exclusions, a clause that governs the jurisdiction and venue of disputes, and obligations to comply with applicable laws and regulations.

These Terms read in conjunction with the Privacy Policy govern your use of the Platform, govern the relationship between you as user of the Platform and us, and forms a binding agreement between us (“Agreement”) and you hereby expressly acknowledge and agree to be bound by the Agreement and any future amendments and additions to the Agreement as published from time to time at https://www.cadogifting.com/terms. These Terms shall apply to anyone viewing this Platform and not only those that are registered or those that use the Services within the Platform.


THE PLATFORM

CADO is online technology platform that enables users of www.cadogifting.com or mobile application (“Platform”) to view, select, purchase luxury or premium gifts and experiences and order delivery to recipients (“Services”) where such luxury or premium gifts and experiences (“Products”) are supplied or manufactured by a third party supplier.

The platform can be downloaded or accessed on a mobile, tablet, laptop, computer, smart devices and other application program interfaces. The services are accessible through the internet, call center, SMS or email.

The Platform showcases Products for viewing and purchase. The Products are manufactured by third parties. We do not guarantee the quantity, availability or quality of the Products in any manner except for the description provided whilst purchasing the Products.

The term “you” “your” (or a similar reference) refers to you as the user of the Platform and the term “us” “our” “we” refers to the owner of the Platform being CADO APP GIFTING LLC (domiciled in the United Arab Emirates) and its affiliates, subsidiaries and related entities. It is important to note these Terms shall be deemed to apply to anyone viewing this Platform and not only those that are registered with us.

By using or viewing the Platform, you consent (without any limitation or qualification) to the Terms regardless of whether you have registered on the Platform or not. Please DO NOT USE the Platform if you do not agree to the Terms and disable or delete your Account (defined below).

The Platform does not deal with nor wishes to deal with, any individual, user or entity that has international sanctions (whether trade, military, economic or otherwise) against them by an international, national or regulatory authority. If you are one of such sanctioned individuals or entities, belong to a sanctioned country or entity or region, or regularly deal with sanctioned individuals or entities, please DO NOT use the Platform. The Platform and us, do not and will NOT deal or provide any products to any of OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the laws of United Arab Emirates.


ACCOUNT REGISTRATION

‘Registration’ on the Platform means and includes providing basic personal information such as name, contact details and private password to us for the purposes of completing purchase transactions through the Platform (“Registration”) and thereby creating an account on the Platform (“Account”). Registration is restricted to one user per Registration and is not transferable to any third party, unless authorised otherwise by us. Upon Registration you accept to receive emails from us for the receipt of information, advertisement, and details relevant to Registration and Products or to your use of the Platform. If you have any objection or reservation about receiving our communication, please email us at support@cadogifting.com however if you opt out of receiving emails, this may interfere with information relating to information of any of your orders or order updates. You may make purchases as a guest through the Platform.

We retain complete rights at any time and without reason, advance notice, limitation or liability, to terminate or restrict your access to the Platform or not accept or decline Registration of a user account or to not accept or decline any requests whatsoever.

Please confirm below
You can also register to use the Services by logging into your account with selected social networking sites (including but not limited to Facebook) (“Social Sites”). Please note that we do not control Social Sites. We merely offer linking mechanism to facilitate logging into or creating an Account through the Social Sites. As part of the functionality of the Platform or Services, you may link your Account with Social Sites by either providing your Social Sites’ login information to us through the Platform or Services OR allow us to access your login information as permitted under the applicable terms and conditions that govern your use of each account with Social Sites. In doing so, you represent that you are entitled to disclose your account login information in such Social Sites and or grant us access to your login information in such Social Sites, without your breach of terms of such Social Sites and without obligating us to pay any fees or subjecting us to any restrictions or limitations. By granting us access to any of your accounts in Social Sites, you understand and agree that we will access, make available and store (if applicable) any content that you have provided to and stored in your account on such Social Sites. You are aware and understand that if your account on a Social Site or associated service becomes unavailable or our access to such account on Social Site is terminated, your Account will also become unavailable to you. You have the ability at any time to disable to connection between your Account and your account on any Social Sites. You understand and agree that your relationship with the Social Sites is governed solely by your agreement(s) with such Social Sites. We make no effort to review any Social Sites content for any purposes, including but not limited to accuracy, legality or non-infringement and we are not responsible for content on any Social Sites.

Your Account will be created for your use of the Platform based on the personal information you provide us or that we obtain via your account on such Social Sites.

Please note that you may not have more than one (1) active Account in your name at any given time. You undertake to provide accurate, correct and complete information in order to create your Account. CADO reserves the right to suspend or terminate your Account and your access to the Platform if you create more than one Account in your name or if any information provided in your Account is false, inaccurate, incomplete or in violation of these Terms or applicable law.


NETWORK AND DEVICE ACCESS

You are responsible for obtaining the data network access necessary to use the Platform and you are responsible for all associated rates and charges. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Platform. CADO does not guarantee that the Platform will function on any particular network or device and the Platform may be subject to malfunctions and delays in the use of the internet and electronic communications.


YOUR REPRESENTATIONS AND WARRANTIES

When you use this Platform, you make the following representations and warranties to us:

You shall use the Platform for legitimate transactions like viewing the Products or purchasing the Products.
You are an individual of 18 years and older, are legally allowed to view and transact on the Platform (if and as required) or are a properly and validly licensed entity in accordance with applicable laws;
You are aware the Platform may currently be accessed with certain restrictions depending on your location;
You have provided valid, true and accurate information at the time of Registration;
You consent to your Registration information being used in accordance with these Terms, our Privacy Policy;
The Platform will be used for your own personal use only in accordance with the Terms;
The security of your username and password on the Platform shall be your sole responsibility and you will immediately notify us if you lose access to your user account;
In accessing the Platform you will not seek to interrupt, interfere or act in any manner whatsoever that may be contrary to the Terms or the laws of the United Arab Emirates;
You will not commercialise the Platform in any manner by attempting to benefit or profit from Products that are not yours or claiming ownership of or interest in the Platform (or any part of it);
As a User purchasing products or services on Products, it is your responsibility to ensure you are certain and understand all aspects of any Products prior to making any purchase. As a business you are responsible to ensure you are qualified and able to provide whatever is set out in the Products;
Downloads from the Platform are not permissible;
We are not a producer, supplier, seller or reseller of any services or products offered through Products;
You are solely responsible for the type and level of disclosures of information you make to any entity or that you provide to us; Our commitment with respect to confidentiality may be discerned in our Privacy Policy;
We do not make any guarantees or representations about the quality, timeliness, safety or delivery of anything relating to the Platform and you agree that we are relieved and indemnified by you from any issues or claims between you or other users on the Platform;
The accuracy of any Products you purchase through the Platform depends on you;
You have no reservation or objection as User to us promoting the Platform or the Products by name and reference on digital, social or print media; and
You shall not use the Platform to transfer viruses, contaminating or destructive features or trojans, make any false, fraudulent or speculative reservation or to post or transmit any unlawful, defamatory, threatening, indecent, obscene, pornographic or profane comments or material or any material that will constitute or encourage conduct that would be considered a criminal or civil offense or otherwise violate any law.
You shall not use the Platform for any purpose that is unlawful or is prohibited by these Terms or applicable laws.
You agree that you are responsible to know and fully be aware of the laws applicable to you and to this Platform.
If you choose to become a User on the Platform, you understand and agree that your relationship with us is limited to being a member only. You will not act or be a contractor, employee, agent, partner, joint venture partner or representative. As a User, you will act exclusively on your own behalf and will undertake the Services based on these Terms. You fully acknowledge, understand and agree that we do not control how and when you make your purchases, your offline activities, or any other matter related to the Platform or Products.


PURCHASES [Please confirm purchase process]

Once any purchase is made through the Platform, you agree that your purchase has been made in accordance with these Terms. The confirmation will be sent electronically to your email address. Purchases may only be cancelled in accordance with our Cancellation Policy. Please remember that all purchases are eventually subject to availability.

There may be occasions that suppliers run out of stock or the Products are not available for reasons beyond supplier’s control and in such case, we will refund you the portion of price for the unavailable Products. You will not be charged for Products that are unavailable.

Unless otherwise notified, our “acceptance of your order” occurs when you receive an email notifying you that we have dispatched the Products (as ordered by you) as we confirm on our communication. Acceptance will be deemed to have occurred at the sending of this communication, regardless of technical problems you may experience, which may result in you having not received that email in a timely manner or not having received it at all for the time period stipulated in our order, in which case you are advised to contact us at [Insert Email].

We may not accept your offer to purchase if (without limitation):

A Product you have ordered is out of stock.
We are unable to obtain authorization for your payment.
We reserve the right to reject any offer to purchase by you at any time, and at our sole discretion.

If you are not satisfied with any of the Products, then we welcome feedback through an email to support@cadogifting.com

We have no liability for any Products that you purchase and you are responsible for your purchases of the Products therefore do so, after your own careful review. In case any liability is established by a Court or adjudicating body in the United Arab Emirates in any matter against us, you expressly acknowledge and agree the maximum limit for any liability claim shall not in any event exceed the amount of the Products purchased by you in respect of the specific Products to which any liability relates.


PRODUCT DESCRIPTIONS

Each of the Products may be subject to further, specific terms and conditions in each of their description and we advise that you carefully read the specific description of each of the Products before you purchase. You will be bound by these Terms and the specific terms of the Products, and if there is any inconsistency between the specific terms of purchase relating to the Products and these Terms, the specific terms of the Products will prevail.

Certain Product descriptions are created by third party merchants or suppliers that manufacture, create or supply Products. As a result, we do not warrant the Products’ descriptions are in any way accurate, complete, reliable, current or error free. If a Product offered on the Platform is not as described, your sole remedy is to return it in unused condition. You waive recourse to any other right or remedy in this respect.


PRICING AND PAYMENTS

Products prices may be visible on the Platform in AED (United Arab Emirate Dirhams), USD (United States Dollars) or EUR (Euros). Payment may also be made through the ‘e-wallet’ feature available on the Platform where more than one user may contribute towards payment of a single Product (“E-wallet”).

Product(s) prices are set at our sole discretion, using existing currency exchange rates. The rates are subject to variation and may go up or down; therefore, prices are subject to change if the applicable currency exchange rate changes before your order is accepted. All currency priced products will be honoured as advertised unless it is obviously incorrect.

Whilst every effort is made to make sure details of the Products on the Platform are accurate, if we discover an error in the pricing of a Product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfill an order for a Product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a Product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the Products, we shall refund the full amount. In the event that Products are recalled in transit, we will process your refund once the Products have been returned to us.

The prices of the Products do not include any import duty and taxes and such charges will be additional.

Payments made via the Platform may be accepted using Paypal or Bank Transfer or Visa and MasterCard credit/debit card and in case of use of credit/debit card, your credit/debit card will be immediately charged when purchases are made. All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to third parties. Multiple transactions may result in multiple postings to the card-holders’ monthly card statement. Please refer to our Privacy Policy for more information on collection and storage of personal information.

The cardholder must retain a copy of transaction records and relevant merchant policies and rules.

You confirm that the payment method that is being used is yours or that you have been specifically authorised by the owner of the payment card to use it. All payment card holders are subject to validation checks and authorisation by the card issuer.

If the issuer of your payment method refuses to authorise payment, we will not be liable for any delay or non-delivery.

With respect to credit card and debit card transactions, please note it is your responsibility to check with your bank first prior to making a purchase on the Platform that they do not levy any additional service, loyalty or convenience, finance, foreign exchange or other charges and fees for use of such cards. We will not be held responsible or liable for any excess charges made by banks to your credit or debit card. In future we may offer other modes of payment and in such case you will still be liable in accordance with the above provision for any excess or associated charges.


SECURITY

All payment transactions on the Platform are processed using a secure online payment gateway that encrypts your details in a secure host environment.

To help ensure that your shopping experience is safe, simple, and reliable, the Platform uses Secure Socket Layer (SSL) technology.

All care is taken, as it is in our power to do so, to keep the details of your order and payment secure. In the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Platform.